Vice President, Customer Experience
Stacie Shaw is vice president of customer experience at Alegis Care where she leads foundational strategies for the organization’s end-to-end patient and client experience.
With a commitment to creating engaging advanced care journeys for health care consumers, Stacie actively champions embedding consumer experience (CX) best practices throughout the organization, with a focus on partnering with health plan clients, providers and others to drive substantive change.
Previously, as vice president of customer engagement at Solera Health, Stacie focused on preventive and lifestyle-change programs, including chronic conditions. She also held roles in marketing operations and member engagement at Matrix Medical Network and product research and customer insight programs at CVS, focusing on CAHPS measures and Star ratings and their impact to plan performance.
Stacie holds a Bachelor of Science in Journalism and Communications from the University of Nebraska.